1. What’s the difference between website visitor and registered members?
I. It’s more convenient for memberships to make an enquiry. If you are our member, add the products to your cart, press “Submit”, and then we will give you the reply as soon as possible according to your enquiry form and filled personal information.
II. The service manual and repair manual will be only allowed to be downloaded by Canton members.
III. The prices we offered will be different. We will carry out promotion activities regularly for our members. The activities will be shown on the homepage.
2. Is my personal information safe after registration?
All the information provided to Canton Optics as a result of your on-line registration or enquiry is treated as confidential, and will not be disclosed to any other parties.
3. Will I receive promotional emails from Canton Optics?
In the future, canton optics may send you e-mails with promotional offers, but now there are no plan for such a program. If you would like be excluded from the receipt of e-mailed promotions, sales notifications or other messages from us, please send an email to webmaster@chinacanton.com with "Unsubscribe" in the subject line. Your e-mail address will be removed from our marketing list.
4. Can I buy your products directly in my own country?
Canton Optics is a global supplying center. We have some exclusive distributors in several countries. For more information about your local distributor, please email us (webmaster@chinacanton.com).
5. Can I order online?
Considering the property safety of customers, online payment is not allowed on our website. You can select the products and place the order by email.
6. How long will it take for delivery?
Most orders will ship within 30 business days. Generally it depends on the order quantity.
7. What’s your position regarding guarantees?
Canton Optics instruments have a six-month or twelve-month warranty.
8. If the machine is in trouble, what can I do?
You can download the service manual on the product’s webpage (Click “download”) or search from the Usage & Repair Manual column.
9. I can’t find the manual I need, how can I do?
Our Service Manuals and Repair Manuals are updating continually, please check them periodically.
And if the problems can’t be solved according to the manuals, please send an email to webmaster@chinacanton.com with the detailed description of the trouble. We will help you trouble shoot and offer the solutions.
10. What’s the best way to contact you?
For all orders and enquiries, by phone: +86-21-58588577, by fax: +86-21-58588205, or by email: webmaster@chinacanton.com are all OK. If you need the detailed information about our company or products, email would be better.